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Questions to Ask on a Retirement Village Tour

A good retirement village tour should leave you with clear answers in three areas: daily life and community (what an ordinary week actually looks like), the financial and contract terms (entry payment, weekly fees, exit costs), and future care (what happens if your needs change).

The best approach is to write your questions down before you arrive, ask the same questions at every village you visit, and request everything in writing rather than relying on memory afterwards.

At The Botanic Hibiscus Coast, prospective residents are welcome to bring this list along to the Spring Open Weekend from Friday 25 to Sunday 27 September, and the sales team will work through every question with you in detail.

Introduction: Why the Right Questions Matter More Than the Brochure

By the time you book a retirement village tour, you have probably already done a fair amount of homework online. You have read the website, looked at the floor plans, and perhaps compared a few villages on paper. But the tour itself is where the real decision-making happens, because this is where you get to ask direct questions and see how honestly and thoroughly they are answered.

This matters more than people sometimes expect. A retirement village is not a short-term decision. More than 53,000 people currently live in retirement villages throughout New Zealand, and most are planning to stay for a decade or longer. Getting clear, specific answers before you commit is one of the most important things you can do to feel confident in your choice.

Yet many people find that once they are standing in a beautifully presented show home, with a friendly sales manager and a tempting morning tea on offer, it’s easy to forget the practical questions they meant to ask. That is completely normal; it happens to almost everyone. The solution is simple: write your questions down in advance, bring the list with you, and ask the same questions at every village on your shortlist so you can compare the answers fairly.

This guide sets out the questions worth asking in three key areas, plus a printable checklist you can take with you on tour. We will also tell you exactly how The Botanic Hibiscus Coast answers each of these questions, and how you can put these questions directly to the sales team at our upcoming open event: the Spring Open Weekend, Friday 25 to Sunday 27 September.

Section 1: Daily Living and Community Questions

This is where most people start, and for good reason. Day-to-day life is what you will actually be experiencing, so it deserves the most attention on your tour.

What does a typical week look like for residents?

Ask the sales manager to walk you through an actual weekly activities calendar, not a generic description. Are there clubs and groups that residents themselves have started? Is participation optional, or does it feel like there is pressure to join in?

At The Botanic, the activities programme is largely resident-led. The Hub hosts regular sessions including art classes, a Ukulele Group, a Travel Club, card and board games such as Bridge, 500, and Mahjong, and a variety of exercise groups – from Armchair Yoga to Strength, Balance and Agility and Dance Fitness classes. The Clubhouse Cafe runs Tuesday@Two events featuring guest speakers on topics ranging from health to travel and history. A wide range of social events in The Clubhouse are put on by residents, including regular events such as the Whiskey Appreciation Group and Housie. Ask to see the current month’s calendar; if a village cannot produce one readily, that tells you something.

Can I talk to current residents, without a staff member present?

This is one of the most telling questions you can ask. A village that is confident in the experience it offers will have no hesitation in letting you speak to residents directly, ideally without a sales representative hovering nearby. You’ll find residents are actually the people who meet, greet and show you around at The Botanic, with Sales team members available to chat to in each of the showhomes.

At The Botanic, The Clubhouse Cafe is open to the public seven days a week from 8am. This means you do not need to schedule a formal appointment to experience the atmosphere; you can simply visit, have a coffee, and observe how residents and staff interact naturally.

Studies show that sharing meals doesn’t just address issues of loneliness; it may also help to increase nutritional intake, so it’s worth asking whether communal dining is available and, if so, whether you can try it during your visit. The Botanic has an official village communal table on Saturday evenings, so book in for dinner and ask if you’re able to join!

What are the floor plans actually like, and how do they compare?

Ask to see a genuine range of floor plans, not just the show home. Pay attention to storage, natural light, indoor-outdoor flow, and whether the bathroom and kitchen are designed with future mobility needs in mind.

At The Botanic, homes include one, two, and three-bedroom single-level duplex villas with internally accessed garages, and one, two, and three-bedroom Rimu apartments. If you are touring during the Spring Open Weekend, you will be able to walk through the apartment floor plans in person and ask detailed questions about layout, finishes, and specifications on the spot. You may wish to make some changes to a villa or apartment – for example, creating a painted or wallpapered feature wall, changing two dish drawers to one larger dishwasher, or adding a wine fridge or changing a cupboard’s layout etc. Village management staff welcome efforts to make your villa or apartment your own, and are very accommodating of these at The Botanic, but be sure to talk them through with the Sales team.

What security and safety measures are in place?

Ask specifically about 24-hour emergency call systems, after-hours contact arrangements, and how the village handles things like a resident not answering a wellness check. Is there overnight security personnel on hand, is the village gated or secured somehow from vehicles or non-residents walking around?

Are pets welcome?

For many people, this is a non-negotiable. Ask about any restrictions on type, size, or number of pets, and whether there are facilities like a dog walking area.

Can family and grandchildren visit and stay?

Ask whether overnight guest accommodation is available, and whether there are any restrictions on visitors, including grandchildren staying over school holidays. At The Botanic we are often asked, ‘are they allowed to use the pool?!’ The answer of course, is yes!

Section 2: Financial and Contract Questions

This is the section where it pays to be the most thorough, and where the answers you receive can vary significantly from village to village. Every registered retirement village in New Zealand operates under the Retirement Villages Act 2003, but the specific financial terms within that framework differ considerably between operators.

What is the entry payment, and what exactly does it include?

Ask for a clear, itemised breakdown rather than a single headline figure. The exact fees and inclusions vary between villages, so it is worth asking the sales manager for a breakdown of what is covered.

What is the weekly fee, and is it fixed for life or variable?

This is one of the single most important financial questions you can ask, because it has a direct and ongoing impact on your budget for as long as you live in the village. Weekly fees are required to increase with proper notice if the village’s terms allow for increases, so it is worth establishing upfront whether your fee is fixed or can change.

Ask specifically whether the weekly fee covers interior maintenance of your home, or only the exterior and grounds. Weekly fees typically go towards costs like insurance, rates, and exterior home maintenance, as well as amenities, staff wages, and other village services, but the exact inclusions vary between villages.

At The Botanic, the weekly Village Fee is $185 per week (discounted from $215 while the Manuka Care Centre which will offer hospital-level, rest-home and memory care is under construction) and is fixed for life. It includes rates, water rates, building insurance, upkeep of the grounds, both internal and external maintenance of your home, upkeep of all communal facilities, rubbish removal, security, and the salaries of all staff who deliver village services. Even a 20% discount at The Clubhouse Café is built into the fee.

What is the Deferred Management Fee, and is there a cap?

Ask for the exact percentage charged per year, the maximum cap, and whether there are any additional exit costs such as refurbishment or marketing fees on top of the DMF. Industry guarantees vary – so make sure you understand the terms of the DMF and what this will mean for you and your loved ones in the future.

At The Botanic, the DMF is calculated at 10% per year for three years, capped at a maximum of 30% of the entry payment. There are no refurbishment charges on exit, excluding wilful damage or deterioration beyond fair wear and tear.

What happens if I want to leave shortly after moving in?

Ask whether there is a money-back guarantee period, and exactly what conditions apply. At The Botanic, a 90-day money-back guarantee applies: if a resident decides within 90 days that the village is not the right fit for them socially, they receive a full refund with no DMF charged.

How long would it take to receive a refund if I left the village?

Ask about the typical timeframe for resale and refund. This is an area currently under review by government. The Retirement Villages Amendment Bill is expected to be introduced into Parliament by mid-2026, with proposed changes including a maximum repayment timeframe to give residents greater certainty.

Am I exposed to any capital loss, and do I share in any capital gain?

Under a standard Occupation Right Agreement, the village operator is responsible for costs such as rates, insurance, and exterior maintenance, and typically retains the capital gain when a unit is resold. Ask directly whether any capital gain-sharing arrangement applies, and under what conditions.

Is the village registered, and who is the Statutory Supervisor?

The Retirement Villages Act requires all retirement villages to be registered with the Registrar of Retirement Villages, and residents are not protected by the Act if they are living in an unregistered village. You can verify a village’s registration directly at the Companies Office retirement villages register. Ask who the Statutory Supervisor is and what role they play in protecting your interests.

Am I required to get independent legal advice?

Yes, this is a legal requirement, not an optional extra. The Retirement Villages Act requires lawyers to provide advice to intending residents on the general effect of the agreement before you sign. Ask whether the village facilitates this process and whether you will be given a disclosure statement to take to your lawyer well in advance of signing.

Section 3: Future Care and Support Questions

This is the area many people are reluctant to think about during a tour, but it is one of the most important to address upfront. Choosing a village that can support you well into the future avoids the stress and disruption of needing to move again later on.

Does the village offer a continuum of care?

A key consideration when comparing villages is whether they provide several levels of care so that residents do not need to move elsewhere if their needs change. Ask specifically whether resthome, hospital-level, and dementia or memory care are available on site, or only at a separate facility.

At The Botanic, a future Manuka Care Centre on-site with an aged care home with hospital-level care and specialist memory care suites is in development, aiming to be completed in 2028. This means residents who choose The Botanic can plan with confidence, knowing that a higher level of care will be available within the same familiar community if it is ever needed.

Is there a registered nurse or clinical support on site now?

Ask whether there is qualified clinical support available day to day, separate from any future care facility. At The Botanic, an on-site Registered Nurse with more than 20 years of hospital and community nursing experience is available for appointments and general health queries. She can see you in her clinic at The Botanic, or visit you in your home.

Sales Manager Michelle talking to prospective residents
Our Sales Manager Michelle provides guided tours

What home-based support services are available?

Residents who are assessed as needing care can typically receive home-based support in almost every village, but the scope and cost of this support varies. Ask what services are available, how they are arranged, and what the additional costs would be.

How does the village handle changing mobility needs within a home?

Ask whether homes are designed with features like step-free access, wider doorways, or adaptable bathrooms, and whether modifications can be made later if needed.

What is the process if my partner needs a higher level of care than I do?

This is a sensitive but important question for couples. Ask specifically how the village supports couples where one partner’s needs change before the other’s, and whether they can remain close to one another within the same community.

Section 4: Printable Tour Question List

Print this list, or save it to your phone, and bring it with you to every village you visit. Asking the same questions everywhere makes it far easier to compare your options fairly afterwards.

Daily living and community

  • What does a typical weekly activities calendar look like?
  • Can I speak to current residents without a staff member present?
  • Is communal dining available, and can I try it during my visit?
  • What security and emergency call systems are in place?
  • Are pets welcome, and are there any restrictions?
  • Can family stay overnight, and are there restrictions on visitors?
  • What floor plans are available, and how do storage and natural light compare across unit types?

Financial and contract

  • What is the exact entry payment for the home I am considering, and what does it include?
  • Is the weekly fee fixed for life, CPI-linked, or variable at the operator’s discretion?
  • Does the weekly fee include interior maintenance, or only exterior and grounds?
  • What is the Deferred Management Fee percentage and the maximum cap?
  • Are there any additional exit costs beyond the DMF?
  • Is there a money-back guarantee period, and what conditions apply?
  • What is the typical timeframe for resale and refund after I leave?
  • Do I share in any capital gain, or am I exposed to capital loss?
  • Is the village registered with the Companies Office, and who is the Statutory Supervisor?
  • Will I be required to get independent legal advice before signing?

Future care and support

  • Does the village offer a continuum of care on site?
  • Is there a registered nurse or clinical support available now?
  • What home-based support services are available, and what do they cost?
  • How are mobility needs accommodated within the home design?
  • What happens for couples if one partner needs a higher level of care before the other?

Download: If you would like a print-friendly version of this list, please click the link below, and you will be able to download and print our list of questions to ask on a retirement village tour, wherever you plan to visit.

Bring This List to The Botanic Hibiscus Coast

There is an upcoming opportunity to put these questions directly to The Botanic’s sales team and see the answers for yourself.

Spring Open Weekend: Friday 25 to Sunday 27 September. This larger event gives you the chance to tour the full village, including the villas, the amenities, and the wider grounds, and to speak with current residents about life at The Botanic. Special offers are often available exclusively over open weekends, so it is worth asking the sales team what is currently on offer.

At this event, Michelle and Kathryn will be on hand to work through every question on your list in as much detail as you need, with no pressure and no rush. Independent legal and financial advice is actively encouraged before any commitment is made, and the $5,000 hold deposit required to secure a home is fully refundable if you choose not to proceed.

To register for the event or to arrange a private tour at another time, call 0508 268 264 or visit the contact page at thebotanic.co.nz. The Botanic is located at 17 Small Road, Silverdale, Auckland.

Frequently Asked Questions

What is the most important question to ask on a retirement village tour?

There is no single most important question, but if you only had time for a few, focus on whether the weekly fee is fixed for life, what the Deferred Management Fee structure and cap are, and what level of care is available now and in the future. These three areas have the biggest long-term impact on your financial position and your peace of mind.

Should I bring someone with me on a retirement village tour?

Yes, this is strongly recommended. Bringing a family member or trusted friend means you have a second set of ears, and someone to discuss your impressions with afterwards. It is always useful to discuss your options and decision with your immediate family, other relatives and friends before making a final choice.

How many villages should I visit before making a decision?

There is no fixed number, but most guidance suggests visiting several villages, ideally more than once each, and at different times of day, before narrowing down your shortlist. Asking the same set of questions at each one is the best way to compare your options on equal terms.

Can I attend an open day or open evening without committing to anything?

Yes. Open days and open evenings, including The Botanic’s upcoming Spring Open Weekend, are designed to be a relaxed, no-obligation opportunity to explore the village, ask questions, and get a genuine feel for the community. There is no expectation that you will make a decision on the day.

What should I ask the sales manager about fees specifically?

Ask for a complete, itemised breakdown of the entry payment, the weekly fee and what it includes, the Deferred Management Fee structure and cap, and any additional costs that might apply on exit. A good sales manager will be able to answer all of these clearly and provide written documentation to take away.

Is it normal to feel pressured during a retirement village tour?

No, and if you feel pressured, that is worth taking seriously as a signal. A reputable village will give you time to think, encourage you to visit more than once, and actively support you in seeking independent legal and financial advice before you commit to anything.

What documents should I ask for before I leave a village tour?

Ask for a disclosure statement, a copy of the village rules, a written breakdown of all fees and costs, and a sample Occupation Right Agreement to take to your lawyer. At The Botanic, this documentation is provided as standard as part of the sales process.

To register for the Spring Open Weekend on Friday 25 to Sunday 27 September, call Michelle or Kathryn on 0508 268 264 or visit thebotanic.co.nz/contact-us. The Botanic is located at 17 Small Road, Silverdale, Auckland.

Published 23 June 2026

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Retirement Village Fees Explained: What to Budget For

Retirement village fees in New Zealand fall into three main categories. First, the entry payment, which is the upfront cost of your Occupation Right Agreement (ORA) and varies depending on the type and size of home you choose. Second, the weekly fee, an ongoing contribution toward the day-to-day running of the village, including council rates, water rates , insurance, gardens, maintenance of the properties, security, rubbish removal and staffing. Third, the Deferred Management Fee (DMF), which is deducted from your entry payment when you leave. At The Botanic Hibiscus Coast, the weekly Village Fee is currently $185 per week (discounted from $215 while the main amenities building or care home is under development) and is fixed for life. The DMF is capped at 30% of the entry payment. Your personal costs, such as electricity, phone, internet, and contents insurance, sit outside these fees and remain your own responsibility. Introduction: The Three Cost Layers of Retirement Village Living One of the most common questions prospective residents and their families ask when exploring retirement village living is a straightforward one: what will it actually cost? It’s a fair question, and one that deserves a straight answer. Retirement village fees in New Zealand work differently from what most people are used to as homeowners or renters, and the language can feel unfamiliar at first. But once you understand the three main cost layers, the picture becomes much clearer. Those three layers are the entry payment, the weekly fee, and the Deferred Management Fee. Each serves a different purpose, applies at a different stage of your residency, and is governed by the Retirement Villages Act 2003. Together, they cover the cost of your home, the cost of living in the village, and the cost of the operator managing and eventually refurbishing and reselling your home when you leave. This post walks through each layer in plain language, with specific details about how fees are structured at The Botanic Hibiscus Coast. The goal is to give you and your family enough clarity to budget with confidence and ask the right questions before you sign anything. Section 1: Entry Price vs Ongoing Fees The first thing to understand is that the entry payment and the weekly fee are two entirely separate costs that serve two entirely different purposes. They are sometimes confused, but they should be thought of as distinct commitments. The entry payment The entry payment is the lump sum you pay upfront to secure your home and your right to live in the village under an ORA. It is not a purchase price in the freehold sense; you are not buying the property. Instead, you are buying the right to occupy a specific villa or apartment, along with access to all of the village's shared amenities and facilities. Entry prices vary considerably across New Zealand, and are influenced by the type of home (villa, apartment, or care suite), its size, its position within the village, and the quality and range of amenities on offer. Across the Auckland market, entry prices typically range from $350,000 at the lower end to well over $ 2 million for premium units at the most sought-after villages. Michelle is our Sales Manager. At The Botanic Hibiscus Coast, the entry payment reflects the home you choose, whether that is a one, two, or three-bedroom villa or a Rimu or Nikau apartment. The sales team, Michelle and Kathryn, can walk you through current availability and pricing in detail. To place a hold on a home, you will need to complete an application and pay a $5,000 deposit, which is held in a trust account by Anchorage Trustee Services and is fully refundable if you decide not to proceed. The weekly fee Quite separately from the entry payment, you also pay an ongoing weekly fee to contribute toward the day-to-day running of the village. This is not an optional cost; it’s part of the terms of your ORA and continues throughout your residency. The weekly fee and the entry payment are not interchangeable. One secures your home; the other keeps the village running. Both are important to factor into your financial planning, and both are worth examining closely when comparing villages. Research from the Retirement Villages Residents Association found that across 440 New Zealand retirement villages, the average weekly fee is approximately $140.50, with a median slightly lower. At the same time, Village Guide NZ research shows that weekly fees are one of the most closely scrutinised aspects of retirement village living, with 56% of prospective residents and 57% of family members describing this as a key concern when comparing options. Understanding what your weekly fee covers and what it does not is therefore one of the most important questions to ask before signing. Section 2: What Weekly Fees Typically Cover The weekly fee exists to cover the ongoing costs of running the village, its grounds, its facilities, and its team. It is, in effect, your contribution to the shared infrastructure that makes retirement village living different from owning a standalone home. What is typically included across the sector: Across New Zealand retirement villages, the weekly fee generally covers council rates, water rates, building insurance, maintenance of the grounds and gardens, upkeep of communal facilities such as the pool, gym, and lounge spaces, rubbish removal, security, and the salaries of the staff directly employed to run the village's day-to-day operations. What is typically excluded: Personal costs that vary by individual usage are almost always excluded. These include household electricity, phone and internet charges, contents insurance, and vehicle insurance. Some villages also charge separately for certain activities, meals, or additional services, so it is worth clarifying this upfront when comparing options. What The Botanic includes: At The Botanic Hibiscus Coast, the weekly Village Fee covers: Council rates Water rates Building insurance Upkeep of gardens and grounds Maintenance of the dwelling, both internal and external Upkeep of all communal facilities, including the 20-metre indoor heated pool, spa, sauna, steam room, gym, Community Gardens, and bowling green Rubbish removal Security The salaries of all employees directly employed to deliver village operational services Our Silverdale village features beautifully landscaped gardens and tree-lined, meandering pathways, all easily accessed from every apartment and villa. Interior maintenance of your home is handled by The Botanic's team for the duration of your residency, unless there is wilful damage or deterioration beyond fair wear and tear. This means that if something needs fixing in your home, you can call the team rather than arranging and paying for a tradesperson yourself. For many residents, this is one of the most appreciated practical benefits of village living, particularly compared to the ongoing cost and hassle of maintaining a larger family home independently. Costs that sit outside the weekly fee at The Botanic include your personal electricity (though the village is connected to multiple providers, giving you choice), your phone and internet (provided through Bestcomm at competitive rates), and your personal contents insurance. The fixed-for-life fee: why it matters more than it might seem One of the most significant financial features at The Botanic is that the Village Fee is fixed for life. The current weekly rate is $185 (discounted from $215 while the Main Amenities Building or Care Home is under construction, whichever comes first, at which point the standard rate of $215 applies). Once you move in, your weekly fee will never increase, regardless of what happens to inflation, costs, or market conditions during your time at The Botanic. This is more significant than it might initially appear. Research by RNZ found that variable weekly fees have been a source of financial stress for some retirement village residents, with a survey of 1,500 Retirement Villages Residents Association members finding that 18% were worried about increases and their ability to afford future living costs. The Retirement Villages Association estimates that around 85% of the sector charges a weekly fee that is either fixed for life or can only increase in line with the Consumer Price Index. At The Botanic, the fee is fixed outright, which places it firmly in the most resident-friendly category. For a couple planning their retirement finances over 10, 15, or 20 years, knowing exactly what the weekly fee will be on day one and on every day thereafter is a genuinely valuable form of certainty. Section 3: Deferred Management Fees and Exit Costs The Deferred Management Fee, or DMF, is the aspect of retirement village finances that tends to generate the most questions and sometimes the most concern. That is partly because it is deducted at the end of your residency rather than paid upfront, which means it can feel like a surprise if you have not planned for it. Here is how it works. What the DMF is The DMF is the village operator's charge for managing and maintaining the village over the course of your residency. It covers things like the ongoing upkeep of your home, the management of the resale process when you leave, and the refurbishment of your home for the next resident. It is also your contribution towards the capital cost of building the amenities that you will have enjoyed during your time living at the village.  Rather than being charged as an ongoing fee throughout your stay, or an upfront cost it is deducted from your entry payment when you vacate. Across the New Zealand sector, DMFs are typically in the range of 20 to 30% of the entry payment, usually calculated at a percentage per year up to a maximum cap. How The Botanic's DMF works At The Botanic, the DMF is calculated at 10% per year for the first three years of your residency, capped at a maximum of 30% of your entry payment. If you live at The Botanic for less than three years, the DMF accrues on a pro-rata basis. In practical terms, this means: After one year: 10% DMF deducted After two years: 20% DMF deducted After three years or more: 30% DMF deducted (the cap) So if your entry payment was $800,000 and you lived at The Botanic for three or more years, the DMF would be $240,000, and you or your estate would receive $560,000 back. If you lived there for one year, the DMF would be $80,000, and you would receive $720,000 back. You are not required to refurbish your home when you leave, excluding any wilful damage. The Botanic's team manages the refurbishment and resale process. The village is responsible for finding a new resident as quickly as possible and controls the sales and marketing process. The 90-day money-back guarantee The Botanic also offers a 90-day money-back guarantee, which provides an additional layer of reassurance for anyone who moves in and finds the village does not suit them. If a resident's decision to leave within 90 days is based on socialisation and fit within the village, the ORA includes provision for a full refund. The DMF is not charged in this situation. This is a meaningful point of difference. Not all retirement villages offer this level of initial protection, and it reflects the confidence The Botanic has in the quality and warmth of its community. Capital gains policy Under a standard ORA licence to occupy arrangement, the capital gain on the property goes to the operator rather than the resident. This is an important point to understand when thinking about the financial profile of retirement village living. You are not buying an investment property; you are buying a lifestyle and a right of occupancy.  There is no risk of any capital loss ether.  The refund is a fixed amount depending on how long you have lived in the village. At The Botanic, the sales team can explain any specific arrangements around capital gain that may apply to current offers, including the 50% share in future capital gain that was available to buyers who purchased over the Autumn Open Weekend. These arrangements can vary, so it is always worth asking directly. Upcoming regulatory changes It is worth noting that the New Zealand government is currently in the process of reforming the Retirement Villages Act 2003. Among the proposed changes is a 12-month maximum repayment timeframe, ensuring residents and their estates do not wait longer than 12 months for their refund after vacating. The intention is also to stop weekly fees accruing once a resident moves out. A bill is expected to be introduced to Parliament in mid-2026. The Botanic's sales team can keep you updated as these changes progress. At The Botanic weekly fees stop the moment a property is vacated.  We do not charge ongoing weekly fees whilst marketing / selling a property. Section 4: Budgeting Checklist for Families Whether you are doing this planning for yourself or helping a parent or loved one work through the numbers, the following checklist covers the key financial questions to address before making a decision. Entry costs What is the entry payment for the home you are considering, and what does it include? Is a deposit required to secure the property, and is it fully refundable if you choose not to proceed? Will you need to sell an existing property to fund the entry payment, and what is the likely timing and net proceeds? Are there any legal fees associated with reviewing and signing the ORA? (Independent legal advice is a legal requirement under the Retirement Villages Act 2003, so this cost should be budgeted for.) Weekly ongoing costs What is the weekly fee, and is it fixed for life, linked to CPI, or variable? What does the weekly fee include, and what falls outside it? What will you pay for electricity, phone, internet, and contents insurance separately? Are there any optional services or activities that carry additional charges? Do weekly fees continue until a new ORA is signed ? Exit and deferred costs What is the DMF rate and cap, and how is it calculated? What is the process when you leave, and who manages the resale? Approximately how long does resale typically take, and when would you or your estate receive your refund? Is there a money-back guarantee period, and what conditions apply? Capital gains and returns Under what circumstances, if any, do you share in capital gain? Are there any additional exit costs beyond the DMF, such as refurbishment charges? Care pathway and future costs What happens if your care needs change and you require a higher level of support? Is there a care home or memory suite on-site or planned, and what would those costs look like? At The Botanic, a future aged care home and specialist memory care facility are in development, which is important context for long-term financial planning. At The Botanic: a transparent approach to fees The Botanic is committed to making sure every prospective resident and their family has a clear and honest picture of all costs before making any commitment.    If you are doing side-by-side comparisons of retirement villages in Auckland and on the Hibiscus Coast, it pays to look beyond the entry price alone. A fixed-for-life weekly fee, a capped DMF, included interior maintenance, a 90-day money-back guarantee, and an on-site Registered Nurse and a future full continuum of care  are all features that have real financial and practical value over the course of a residency, even if they do not always show up on a simple price comparison. To request a full information pack or to speak directly with the sales team about pricing and fees, call Michelle or Kathryn on 0508 268 264 or visit the contact page at thebotanic.co.nz. Frequently Asked Questions What are the main fees involved in moving into a retirement village in NZ? There are three main cost categories: the entry payment (paid upfront to secure your right of occupancy), the weekly fee (an ongoing contribution toward running the village), and the Deferred Management Fee (deducted from your entry payment when you leave). Personal costs such as electricity, phone, internet, and contents insurance are typically additional. How much is the weekly fee at The Botanic Hibiscus Coast? The weekly Village Fee at The Botanic is $185 per week while the Main Amenities Building or Care Home is under development, after which it reverts to the standard rate of $215 per week. Importantly, this fee is fixed for life from the date you move in, meaning it will never increase for the duration of your residency. What does the weekly fee at The Botanic cover? The Village Fee covers council rates, water rates, building insurance, maintenance of the grounds and gardens, upkeep of all communal facilities (including the pool, gym, spa, sauna, bowling green, and Community Gardens), rubbish removal, security, and the salaries of all village operational staff. It also covers both internal and external maintenance of your home for the duration of your stay. What is a Deferred Management Fee and how is it calculated at The Botanic? The DMF is a fee deducted from your entry payment when you leave the village. At The Botanic, it is calculated at 10% per year for three years, capped at a maximum of 30% of your entry payment. If you live at The Botanic for less than three years, the DMF accrues on a pro-rata basis. You will receive your entry payment, less the DMF, when you vacate. Are there any costs I will still need to pay personally? Yes. Costs that sit outside the weekly fee include your personal electricity, phone and internet charges, and your personal contents, vehicle, and motor insurance. The Botanic's weekly fee covers building insurance but not the contents of your home. Is there a money-back guarantee at The Botanic? Yes. The ORA at The Botanic includes a 90-day money-back guarantee. If a resident decides to leave within 90 days because the village does not suit them in terms of socialisation and community fit, they are entitled to a full refund without the DMF being charged. Do I need a lawyer before signing an ORA? Yes. Independent legal advice is a legal requirement under the Retirement Villages Act 2003, not just a recommendation. What happens to the weekly fee after I leave the village? The weekly fee at The Botanic will stop once you vacate your property and remove all of your personal items.   Can I compare The Botanic's fees to other villages? Absolutely. The Botanic actively encourages prospective residents to do thorough comparisons. When doing so, it is worth looking not just at the entry price and DMF percentage, but also at whether the weekly fee is fixed or variable, what maintenance and services it includes, whether there is a money-back guarantee, and what the care pathway looks like for the future. For a full breakdown of fees and current home pricing at The Botanic Hibiscus Coast, speak with Michelle or Kathryn on 0508 268 264 or download the information pack at thebotanic.co.nz. The Botanic is located at 17 Small Road, Silverdale, Auckland. This post is part of a series designed to help prospective residents and their families make informed decisions about retirement village living. For more on how the ORA works in New Zealand, see our earlier post: How Retirement Village Ownership Works in NZ.
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